Praise for Good Customer Service

After my last couple of posts about the lack of customer service, including from caterers, it was refreshing to spend time with Mike, the owner of TableRock Grill & Brew Pub. I have clients in town from California who have chosen TableRock to provide the catering for their August wedding. A couple of months ago I gave the bride a list of caterers' web sites. After looking at menus, she e-mailed 5 caterers to set up appointments. Mike was the only one to respond. In talking with him, he said the others are surely not too busy to need the business. His business is down and he is sure theirs is too.

We met yesterday so the couple could meet Mike and share their ideas. I was impressed with Mike's desire to serve them and help them have a successful wedding. He is bringing 5 people; they will handle rental of tables, chairs, and linens and they will set things up and take them down rather than leaving after a couple of hours, as many caterers do. They will cut the wedding cake for free and even provide the plates and forks at no extra charge. This is not an expensive wedding and Mike is not making a huge amount of money on it, but that has not been an issue. Plus, the wedding is at a winery in Canyon County and that involves an hour-long drive.

It is wonderful to know that quality customer service still exists and that some businesses "get it," that in this economy service is a key selling point. Kudos to Mike and his staff.

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